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Scope
Roospin privacy policy scope
This policy covers information connected with using Roospin, including browsing, registration, account activity, support enquiries, verification and payment activity. External websites and providers have their own privacy arrangements.
Updated: 14 October 2026.
Information collected
Information Roospin may handle
| Activity | Information involved | How it may be used |
|---|---|---|
| Browsing the website | The pages visited, browser details, device information and IP address may be recorded. | This information may help deliver pages, maintain security and understand service use. |
| Registration and login | Details such as your name, date of birth, contact information and login information. | Used to create, secure and administer an account where applicable. |
| Verification and withdrawals | Age and identity documents, payment ownership evidence and source-of-funds information may be requested. | Used for verification, withdrawal review, fraud prevention and legal obligations. |
| Payments and account activity | A topic selection and prepared text. | Processed to manage transactions, support queries and account security. |
| Support contacts | Live chat 24/7; no verified phone or messenger contacts. Email listed on the home page: [email protected]. | Live chat 24/7; no verified phone or messenger contacts. Email listed on the home page: [email protected]. |
Only provide information needed for the relevant purpose. Roospin may request a passport or driver licence, proof of address issued within 3 months, proof of payment method ownership or source-of-funds documents for large withdrawals.
Why information is used
How Roospin uses information
- Provide the website, account functions and requested support.
- Complete age and identity checks and review account activity.
- Process deposits, withdrawals and payment-related enquiries.
- Apply responsible gambling, security and fraud-prevention controls.
Information may also be used for legal, regulatory and service communications. The exact processing depends on the activity and the information supplied.
Cookies and storage
Cookies, devices and browser controls
Cookies or similar technologies may support login settings, session security, site performance and browsing preferences. Your browser settings can usually control optional technologies.
Your browser may also retain history, cache or downloaded files. These are managed through your own device and browser settings. Browser privacy settings for the distinction.
Hosting and security
Hosting, access and request records
When you access Roospin online, technical information needed to deliver the request may pass through hosting and security systems, including the page address, connection details and browser headers.
Retention depends on the purpose, account relationship, legal duties and provider systems. A complete retention schedule is not published on the official site.
Sharing information
Service providers and external links
Information may be shared with providers supporting hosting, identity checks, payments, customer support, fraud monitoring or security where needed for the relevant service.
Following an external link sends information to that destination. Its own privacy policy applies, so review it before submitting personal details.
Security guidance
Protecting personal information
Use secure channels for sensitive details
Roospin may require passwords, identity documents or payment information for account services. Check that you are using the correct secure channel before sending anything.
- Do not share passwords or one-time codes in support messages.
- Keep recovery links and account access details private.
- Check screenshots for exposed personal or payment information.
- Keep your browser, operating system and device security tools updated.
Retention and control
How long information may remain
| Information type | Retention or user control |
|---|---|
| Account and verification records | May remain available for account administration, dispute handling, fraud prevention or legal and regulatory duties. |
| Payment and withdrawal records | May be retained by Roospin or payment providers for transaction, security and compliance purposes. |
| Messages and support enquiries | Live chat 24/7; no verified phone or messenger contacts. Email listed on the home page: [email protected]. |
| Technical and hosting records | Depend on the hosting, security and logging configuration used for the service. |
The public information does not provide a complete fixed retention period for every category of data.
Your privacy choices
Access, correction and privacy requests
You can review your account information, update accurate details where available, manage optional communications and contact Roospin about privacy concerns.
Australian players may have rights relating to access, correction, security and handling of personal information, depending on the applicable entity and processing. Australian privacy guidance For records held by an external payment or service provider, contact that provider directly about its information and privacy procedures.
More information
Useful Roospin resources
Roospin data protection and privacy
Information collected for Roospin data protection
Roospin may handle identification, contact, login, device, IP address, account, payment and support information. Browsing activity may also show which pages, pokies or live dealer games you view.
Verification may require a passport or driver licence, proof of address issued within 3 months, proof of payment method ownership and source-of-funds documentation for large withdrawals. Payment activity may involve PayID, bank transfer, Visa, Mastercard, Neosurf, Skrill, Neteller, Bitcoin, BPAY or cryptocurrency.
Published withdrawal thresholds differ by method: approximately A$20 for PayID/POLi and e-wallets, approximately A$30 for Visa/Mastercard, approximately A$50 for cryptocurrency and approximately A$100 for bank transfer.
Roospin is accessed through a responsive mobile website via a browser. This can include phones, tablets and computers; no verified native app is established in the available information.
How Roospin uses information
Information may support account administration, age and identity checks, deposits and withdrawals, customer support, security, responsible gambling controls, suspicious-activity reviews and legal record-keeping.
The relevant basis may depend on the activity and location. It can include consent, providing an account service, meeting legal obligations or protecting the service against fraud and security threats.
For Australian players, verification and transaction monitoring may be important before a withdrawal is completed. The public information does not set out every retention or verification requirement.
- Review the information requested before submitting it.
- Provide accurate details through an authorised, secure channel.
- Do not send identity or payment documents through public messages.
- Check account and communication preferences regularly.
Sharing, international access and security
Roospin may use providers for hosting, identity checks, payment processing, customer support, fraud monitoring and security. Access should be limited to what the relevant task requires.
Some providers or infrastructure may operate outside Australia. The public information does not identify every recipient country, so review the current privacy notice before submitting sensitive documents.
PAGCOR and Gaming Curaçao are named in connection with Roospin, but they are reported as fake and have no verified licence numbers. Roospin should not be treated as verified or Australia-licensed on that basis.
Use HTTPS, choose a unique password and avoid shared or unsecured networks. The exact encryption, access-control and breach-response measures should be confirmed in the current policy.
Retention, cookies and privacy choices
Information may be kept for as long as needed for account administration, disputes, fraud prevention or legal and regulatory duties. A complete Roospin retention schedule is not published.
Cookies or similar tools may support login settings, session protection, site performance and browsing activity. Browser controls can help manage optional technologies.
You can usually manage cookies in your browser, adjust communication preferences and request access or correction. Contact the listed privacy address about deletion or processing concerns where legally available.
Withdrawal records may include the method, timing and status of a transaction. Published estimates are instant or near-instant for PayID/POLi, several hours for Skrill/Neteller, 1–3 business days for Visa/Mastercard, within 1 hour for cryptocurrency as claimed, and 3–5 business days for bank transfer.
Age, complaints and policy updates
Roospin’s stated minimum age is 18. The service is not intended for children, and anyone under 18 should not register, play or submit identity or payment information. If information relating to a child has been supplied, a parent or guardian can request that it be reviewed and removed where legally permitted.
Privacy questions can be sent to [email protected]. The home page also lists [email protected], and live chat is available 24/7; no verified phone or messenger contact should be assumed.
The policy may change when services, technology, legal requirements or data practices change. Check the latest wording before continuing to use the service.
